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PRIVACY POLICY

Effective Date: [01/JUL/2026]

ArpenNova Technologies Pte. Ltd. ("ArpenNova", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our business.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

ArpenNova Technologies Pte. Ltd.

Singapore

Email: info@arpennova.com

Website: www.arpennova.com

2. Scope

This Privacy Policy applies to all personal information collected by ArpenNova from customers, prospective customers, distributors, suppliers, business partners, website visitors, and other individuals worldwide.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity Information

  • Full name

  • Company name

  • Job title

  • Customer account information

Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order history

  • Delivery information

  • Invoice details

Payment Information

Payments are processed through authorised third-party payment providers. We generally do not store complete credit or debit card information.

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language settings

  • Website usage information

  • Cookies and similar technologies

Communications

We may retain copies of:

  • Emails

  • Customer support enquiries

  • Product enquiries

  • Warranty claims

  • Other communications with us

4. How We Collect Information

We collect information when you:

  • purchase our products;

  • request quotations;

  • contact us by email or telephone;

  • submit warranty requests;

  • visit our website;

We may also receive information from authorised distributors, logistics providers, payment providers, or other business partners.

5. How We Use Your Information

We may use your personal information to:

  • process and fulfil orders;

  • deliver products;

  • provide customer support;

  • respond to enquiries;

  • process payments;

  • manage warranties and returns;

  • improve our products and services;

  • manage customer accounts;

  • comply with legal obligations;

  • detect fraud and security incidents;

  • conduct internal business administration;

  • send important service communications;

  • send marketing communications where permitted by law or with your consent.

6. Marketing Communications

Where permitted by applicable law, we may send information regarding:

  • new products;

  • promotions;

  • company news;

  • product updates.

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.

Service-related communications regarding existing orders or warranties cannot be opted out of where necessary to fulfil our contractual obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • operate the website;

  • remember preferences;

  • analyse website usage;

  • improve user experience;

  • maintain website security.

You may configure your browser to refuse cookies, although some website functions may become unavailable.

8. Sharing of Personal Information

We do not sell personal information.

We may disclose personal information to:

  • logistics and shipping providers;

  • payment processors;

  • IT service providers;

  • customer support providers;

  • professional advisers;

  • auditors;

  • insurers;

  • government authorities where legally required;

  • courts or law enforcement agencies where required by law.

All third-party service providers are expected to protect personal information appropriately.

9. International Data Transfers

As we sell products worldwide, your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including Singapore and other jurisdictions where our service providers operate.

Where required by applicable law, we will implement appropriate safeguards to protect personal information during international transfers.

10. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information from:

  • unauthorised access;

  • disclosure;

  • alteration;

  • misuse;

  • accidental loss;

  • destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes described in this Privacy Policy;

  • comply with legal obligations;

  • resolve disputes;

  • enforce our agreements;

  • maintain appropriate business records.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws.

12. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your personal information;

  • object to certain processing activities;

  • request restriction of processing;

  • withdraw consent where processing is based on consent;

  • request portability of your personal information where applicable.

We may require verification of your identity before processing your request.

Certain rights may be limited where retention or processing is required by law or for legitimate business purposes.

13. Children's Privacy

Our products and services are not directed to children under the age required by applicable law for independent consent.

We do not knowingly collect personal information from children without appropriate legal authorisation. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before providing personal information.

15. Legal Compliance

We may disclose personal information where necessary to:

  • comply with applicable laws;

  • respond to lawful requests from public authorities;

  • protect our legal rights;

  • prevent fraud or unlawful activity;

  • enforce our agreements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on our website with an updated Effective Date.

Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

ArpenNova Technologies Pte. Ltd.

Singapore

Email: info@arpennova.com

Website: www.arpennova.com

We will respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.

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